Returns and Exchanges

Returns

We have a 7-day return policy, which means that you have 7 days after receiving your item to request for a return.

All items are refundable, except rings which are made to measure.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We offer free returns for all purchases within Singapore. Customers outside of Singapore will be responsible for return shipments and cost.

You can always contact us for any questions related to returns at info@chrisaphe.com.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This also ensures that your desired item does not go out-of-stock before we receive your item for exchange.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know as soon as your refund has been processed and approved. If approved, you’ll be automatically refunded on your original payment method. It can take up to 10 working days for the refunded amount to be reflected on your statement depending on your bank or credit card.